Frequently Asked Questions

Find answers to common questions about our jewelry and services

How long does it take to produce custom jewelry?

Each personalized piece is handcrafted to order. Please allow 7-10 business days for production before your item is shipped.

What materials do you use?

We use high-quality materials including 14K Gold, 925 Sterling Silver, and premium gold plating to ensure durability and shine.

Can I change the inscription after placing an order?

Changes can only be made within 12 hours of order placement. After this window, the production process begins and modifications are no longer possible.

Is your jewelry hypoallergenic?

Yes, all Tres Colori jewelry is nickel-free and lead-free, making it safe for sensitive skin.

How should I care for my personalized jewelry?

To maintain its luster, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth.

Do you offer a warranty on your products?

We offer a 6-month warranty covering any manufacturing defects. Please contact our support team with your order number for assistance.