Returns & Exchanges
Because our products are custom-made for you, we handle returns on a case-by-case basis. We want you to love your jewelry, so please reach out if you are not satisfied.
1
Initiate Request
Contact our support team within 14 days of delivery with your order number and reason for return.
2
Review & Approval
Our team will review your request and provide a Return Merchandise Authorization (RMA) if eligible.
3
Pack & Ship
Securely pack the item in its original packaging and use the provided shipping label to send it back to our studio.
4
Refund Processing
Once received and inspected, we will process your refund or store credit within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing